We request you to raise a support ticket from the following link. With the current release (Version 2.03.19) you should have better experience with backup/restore operations. However some users are facing issue with Synology app due to consistent development of Synology DSM. We do have apps for both QNAP and Netgear NAS devices as well. We are committed to resolve users issues in minimum possible time. This will address the error that says failed to create We are continuously working on enhancing IDrive for Synology app so that we can provide better user experience. Go to Synology browser and make sure NAS user which you are using for IDrive Synology App, is having read/write permission to web folder. I added the two default paths (which can be found in the default PHP profile) before it (dont forget to separate each path with :) and it worked. Once app is updated you can then update your DSM to 6.0. I installed NextCloud on my Synology NAS and by default when you create a new PHP profile, the custom openbasedir is empty and I only specified the path to the nextcloud folder. ![]() You can just upgrade IDrive App to 2.03.19. You do not have to un-install the IDrive app for updating to latest version.
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